Speakers Dr Ian Brown senior research fellow, Oxford Internet Institute, University of Oxford; co-author, Online Privacy and the Law (forthcoming)
Rob Killick CEO, cScape; author, UK after the recession
Sir David Varney former executive chairman, HM Revenue & Customs; former CEO designate, British Gas; author, Service Transformation: A better service for citizens and businesses, a better deal for the taxpayer
Chair: Jo Herlihy customer insight manager, Nottinghamshire County Council